Job Title: Customer Service Administrator

Job Type: Permanent, Full-Time

Reports to: Inside Sales Manager

# of Positions: 1

N1 Solutions Inc. is seeking a dynamic and self-motivated individual to join our team as a Customer Service Administrator for Unique Data Systems in the Sault Ste Marie area. The successful candidate will be the first point of contact for all inbound and outbound service calls, representing our company with exceptional customer service and professionalism. In collaboration with the Inside Sales Manager, the incumbent will play a pivotal role in supporting our IT Department and providing outstanding service to both our new and existing clients.

In the role of Customer Service Administrator, your key duties and responsibilities include:

• Understand customer needs and provide solutions to achieve total customer satisfaction.
• Prepare hardware quotes for existing clients based on their requirements.
• Provide productive solutions for clients.
• Maintain current and new contracts and licenses.
• Assist in compiling quotes based on requirements.
• Process orders with various vendors for internal use as well as for sales reps.
• Receive and prepare customer orders.
• Schedule technicians for service calls.
• Accounts receivable duties, which include batching bi-weekly invoices to all clients.
• Communicate commitments and consistently meet or exceed them.
• Other related duties as defined by Inside Sales Manager.

Qualifications:

• Post Secondary education in Business Administration or related experience an asset
• Ability to build strong relations and manage partnerships and client expectations.
• Strong communication and interpersonal skills.
• Customer service and office administrative skills.
• Advanced level in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Ability to work independently and efficiently in a fast-paced environment managing multiple varied projects at one time.
• Strong organizational skills and ability to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Ability to work effectively as a team player.
• Attention to detail to be able to provide written communication to customers.
• experience with accounting software an asset

Competencies

Adaptable - Adapts well to changes in assignments and priorities; adapts behaviour or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviours accordingly.

Communication - Clearly conveys and receives information and ideas through a variety of media. Keeps others informed as appropriate. Ability to handle situations in a calm and professional manner. Demonstrates excellent written, oral, and listening skills.

Customer Service

Strong service attitude and ethic builds lasting customer relationships. Experience in customer/business interface communication. The ability to support a customer in understanding our services and functions. Excellent interpersonal skills

Working conditions

This is an office-based role that may require some travel offsite.

Physical requirements

This position requires the ability to bend, reach, twist, climb stairs, and lift up to 50 KG. You will also be regularly required to operate a computer.

 At N1 Solutions you can expect:

• Competitive wages
• Employee benefits
• Employment growth opportunity
• Ongoing room for advancement
• Expert training
• A diverse and flexible schedule
• Being a part of a team and company that appreciates each other and your efforts

Our company and our employee success go hand in hand. Are you ready to join our team?

Apply by completing the form below or send in your resume to hiring@n1solutions.ca by March 28, 2023 at 4:00 p.m. Please quote the job title.

N1 Solutions Inc is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Individuals requiring accommodation during the application and/or the interview process should contact Human Resources as soon as possible to make appropriate arrangements.

Only those who qualify for an interview will be contacted. An offer of employment will be conditional upon an acceptable vulnerable sector records check.

About N1 Solutions Inc.

N1 Solutions Inc. is full-service business to business leader in Northern Ontario providing integrated business solutions in security, innovation (technology & information technology), environmental, and strategic advisory services. We are proud to have many First Nation partnerships and successful business relations across the north. Our goal is to solve problems for our customers, remain highly responsive and provide the solutions our customers need to focus on their business operations.